Technology KnowledgeBase

I am receiving SPAM messages in my e-mail. What can I do to stop junk mail from coming in?

With the move to Outlook, the District is now utilizing Microsoft’s email filtering tools.  These tools are as effective as our previous mail filter at catching malicious emails (like phishing or malware). It is no longer necessary for staff to forward or redirect email to The email address “” is no longer monitored by District staff.


Marking Email as Junk:

Outlook’s Junk Email Filter checks your incoming messages automatically. To mark email as junk, select the email and then select the “Junk” tab along the top of the window.

New mail received from the same email address will automatically be moved to the “Junk EMail” folder.



Removing the junk designation from email:

To remove an address marked as Junk mail, go to the Junk Email folder, select the email, and then select the “Not Junk” tab along the top of the window, or right/control click on the email and select “Mark as not junk” from the pop up menu. Note that the “Not junk” tab also offers options to mark the email as Phishing and to Unsubscribe from the email service. When Email addresses are marked as Phishing, Microsoft is notified that the email may be malicious.


Adjusting Junk Email Reporting Settings:

When you mark email as junk, you can report the message to Microsoft to help improve the accuracy of the junk email filter.  It is recommended that you automatically send reports to Microsoft. To set junk email reporting options, select Settings > Mail > Automatic processing > Junk email reporting > Select Automatically send reports > Select Save.

It is also recommended to leave the setting for “Share reports” at the default setting “Share reports with other companies that fight junk email.

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