I downloaded a movie, but can’t play the movie file.
Try using VLC player. If you don't have VLC Player in your Applications folder, you can install it using Self Service in your Applications folder.
- Launch VLC Player at Macintosh HD -> Applications -> VLC
- In the Menu Bar, go to File -> Open File (or if it is on a DVD or CD select Open Disc).
- Navigate to your movie file or disc.
- Click OK.
If this doesn't work, please fill out a Web Help Desk work order ticket or call Tech Support at x6688.
If you are trying to play a DVD and you get a window asking for the region code, please open a Web Help Desk work order ticket or call x6688 to have the region code set .