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I forgot to deauthorize my iTunes when my computer was swapped out with another one, or when my computer crashed.

Unfortunately, if your hard drive crashed we are not able to access your iTunes application to deauthorize it. Also, computers that are swapped out are reimaged right away which overwrites all of your data. Thus we are unable to access your iTunes to deauthorize it.

If you have used up all five of your allocated iTunes authorizations and one of them was your old computer that crashed or was swapped out, you may want to deauthorize all computers associated with your account and re-authorize the ones that you want to keep. See the Apple Support website for details.
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