Technology KnowledgeBase

I accidentally used a permanent marker on my ACTIV board. How can I clean it off?

The following solution is recommended by Promethean:

  • Do NOT use abrasive powders, soap, detergents or petroleum based cleaners or solvents on the ACTIV board surface.
  • Scratches cannot be repaired or removed and will make ink and stain removal in that area difficult. Do not use metal brushes, scrapers or abrasive cleaning cloths.
  • For normal dry wipe markers, use Sanford Expo Towelettes 81850. Do not use a board rubber.
  • For permanent markers, use Sanford Spray Cleaner 81803. You should be able to obtain these products from an office supply company.

If you need Sanford Expo Towelettes 81850 or Sanford Spray Cleaner 81803, check with your campus custodian. There may be supplies on campus available that will be safe to use on your ActivBoard.

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