Technology KnowledgeBase

Where can I learn more about our phone system and voicemail?

Here are some resources for learning more about the ShoreTel phone system:

* There is an online flash-based tutorial for your handset (model 230) at:
   http://training.shoretel.com/shoretel_10/230l1.htm

NOTE: This training assumes you are setting up the phone from scratch. You can ignore instructions on how to log in to the phone, as your phone has already been set up with your extension. Use the "forward" button to skip over that section, if you wish.

* There are downloadable (PDF) manuals available for the phone as well:
  - Shoretel 230 User Guide (full)
  - Shoretel 230 Quick Reference (two page)
  - Shoretel Voicemail Guide
  - Shoretel Web Communicator Guide

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