Technology KnowledgeBase

How do I clear the browser cache on a Mac? How do I clear the browser cache in Windows?

Browsers such as Chrome, FireFox, Safari and Internet Explorer store some information locally on your computer to speed up access to webpages that you have visited before. Sometimes information on the web page will have changed but your computer will display the outdated information from the locally cached file. Clearing your browsers cache will force the webpage to display correctly since your computer can no longer display the old outdated file.

To clear the cache on a Mac, please see kb article #111

To clear the cache on a Windows computer:

For Chrome: 

  1. Click on the three dots to right of your icon in the upper right portion of the browser window
  2. Select Settings from the pop up menu
  3. Type Cache in the search field and then select Clear browsing data
  4. For Time range, use the drop down to select all time
  5. With the Basic tab selected, check the check boxes for Cookies and other site data and Cached images and files. Uncheck all the other check boxes. 
  6. Click on the blue Clear data button. It may take a minute or two for the cache to clear.


For Internet Explorer:

  1. Open Internet Explorer and load a webpage other than the webpage that is not displaying correctly. The district home page is a good choice (http://www.nsd.org).
  2. Click on Safety on the right side of the Internet Explorer toolbar, and then from the drop down menu select Delete Browsing History.
  3. Un-check all the check boxes other than Temporary Internet Files.
  4. Click on the Delete button at the bottom of the window.
  5. Navigate to the improperly displaying page and it should display correctly.

For FireFox:

  1. Open FireFox and load a webpage other than the webpage that is not displaying correctly. The district home page is a good choice (http://www.nsd.org).
  2. Click on the menu button
  3. Click on History, and then click on Clear Recent History.
  4. A new window will open. Click on Time range to clear:, and select Everything.
  5. Make sure all boxes are checked. (Except for Form & Search History)
  6. Click on the Clear Now button.
  7. Close Firefox and re-start your computer.
Attached Files
There are no attachments for this article.
MENU