Technology KnowledgeBase

Troubleshooting Apple ID issues

About Apple ID's
An "Apple ID" is an account used to log in to various Apple products and services including the iPad and iPhone App Store. The Apple ID is named according to the email address used to create the Apple ID. In the Northshore School District, all staff members who have been issued an iPad should have created a new Apple ID using their email address when they received their iPad.

Creating an Apple ID
If you don't have a district Apple ID, please see this article on how to create an Apple ID without a payment method. Please use your district email address when creating the account. Start by going to the App Store and searching for a free app like Google Drive. Then choose "Get" and "Create New Account." Fill out the required fields and follow the prompts. For payment method, choose "None." For address, you can use your school's address. You will need to verify your Apple ID either via email or text message. Once you verify your Apple ID, you can use it to download apps and accept the VPP invitation to receive assigned paid apps.

Password Help
Because Apple IDs are managed by Apple (not NSD), we do not have access to view/change/edit/reset passwords. For Apple ID password issues, you will need to visit or contact Apple ID Support to resolve Apple ID account issues. Here are some links that may help:

Forgot or don't know your Apple ID password?:

Need to change your Apple ID info?:

Need to contact Apple ID Support?: Contact Form


Want to call Apple for help? Call Apple Support at 1-800-275-2273

Education Customers Support: 1-800-800-2775


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