Technology KnowledgeBase

I use the online Pearson site "Words Their Way" with my students. The site won’t load and displays a "502" error.

Staff trying to access the Words Their Way website at http://pdtoolkit.wtw5e.pearsoncmg.com/home-page  have been unable to connect to the site and a webpage with a 502 error displays. 

Pearson acknowledges that there is currently a problem with the website. The Pearson Technical Support Site states:

"Pearson engineers have been working on the persistent issues with PDToolkit, specifically the 502 bad gateway error. We apologize for the inconvenience to you. Pearson is investigating a long-term solution to address all open issues but, unfortunately, that solution will not be implemented until early 2015.

Pearson recommends that customers suspend use of PDToolkit until further notice. The PDToolkit sites will remain active for users who wish to use them in their current, limited state.

We will have more information on a 2015 re-release date by end of November and will communicate this to all users at that time."

This KB will be updated when we have more information or when the site is stable and available to NSD staff. 

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