Technology KnowledgeBase

What are best practices for using district Chromebooks? Any tips or tricks?

Chromebook Tips

What is a Chromebook?
A Chromebook is an internet based laptop that only runs the Chrome web browser. It is designed to work seamlessly with Google Drive and Google Apps, and works primarily off of Google's cloud.

Logging In
Students and staff must log in to a Chromebook using username@apps.nsd.org (where staff use their username, and students use their student number) along with their district password. Logging in as “guest” will offer a very limited user experience and is not recommended.

FOR SMARTER BALANCED TESTING AND PRACTICE TESTING: Do not log in to the Chromebook! At the login screen, click on the Apps menu in the lower left corner of the screen and click AIRSecureTest. See KB 654 for details. As of January 2019, Chromebooks must be on Chrome OS v67-71 for ELPA21 and SBAC testing.

Always Sign In To The Web Filter
After users log in to a Chromebook, they may be prompted with a web filter login page when attempting to access certain websites. Log in with just your username (do not put @nsd.org) and district password to gain access.

Failure to log in to to the web filter will result in a limited user experience and is not recommended (apps may not work properly, web pages may not fully load, images may not show, etc).

Shut Down At The End Of Class
At the end of each class period, we recommend shutting down the Chromebooks. This is particularly important if the Chromebook cart is being moved to another classroom or location. Restarting the Chromebook in the new location will help establish the best possible WiFi connection in that area, and will force a check-in with our server for available updates. If your students are experiencing WiFi connectivity issues, please have them try a restart by holding the power button down for 3 seconds or clicking in the lower right corner of the screen and selecting the Power icon. Then press and release the power button to start it back up.

Flash? Java? Silverlight? Javascript?
Chromebooks offer limited support for Flash and Javascript. However, Chromebooks do not support Java or Silverlight. It may sound like Java and Javascript are related due to the similarity of their names, but they are unique and virtually unrelated. Websites that require Java or Silverlight will not load or run properly on a Chromebook. Check the system requirements of the website to see if it requires Java or Silverlight. If you are having issues with Flash, you may need to activate Flash on your Chromebook.

IP Address and MAC Address (aka Wi-Fi Address)
When troubleshooting with the Technology Department, users may be asked for the IP address of the Chromebook. To find the IP address, click on the Wi­Fi indicator in the lower right corner of the screen and select “Connected to NSDPrivate.” In the next menu, click on the “i” button in the upper right corner. The IP address will be displayed. The Technology Department may also ask for the MAC address (aka Wi-Fi address). The MAC/Wi-Fi address is located under the IP address (next to Wi-Fi).

Shortcut Keys
Here is a short list of useful shortcut keys for Chromebooks.

Chrome OS Version
As of January 2019, the district supported version of Chrome OS is version 70. Chromebooks must be on Chrome OS v67-v71 for ELPA21 and SBAC state testing. To find out what Chrome OS version a Chromebook is on, press ALT + V while on the logon screen.

Updating Chrome OS
Chrome OS updates automatically. However, Chromebooks occasionally need to be manually triggered to update. To check for updates, open Chrome and go to chrome://help . If you are unable to update your Chromebook to version 70, try restarting the Chromebook and then go to chrome://help to try updating again. If you continue to have issues, please contact your STS or open a Web Help Desk work order ticket.

 

 

 

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