Technology KnowledgeBase

How do I update my iPad to ipadOS 13?

How To Manually Update iPads to iPadOS 13

Before you update, confirm the following:

  1. Be sure the iPad is a compatible model (see list below)
  2. Be sure the iPad has at least 50% or more battery strength, or plug the iPad in to power.
  3. Be sure the iPad is connected to NSDPrivate (Settings -> WiFi -> NSDPrivate), or your home WiFi network. If you have issues connecting, see KB Article 706 for troubleshooting steps. 
  4. Be sure the iPad has at least 4 GB of free space (Settings -> General -> About -> Available). See KB Article 631 for some tips on freeing up storage space. 

Once the above has been confirmed, go to Settings -> General -> Software Update to download and install iPadOS 13. If the update fails, do a “reset” (hold both Home AND Power for 10 seconds) and try again after it restarts. If it fails again, please open a Web Help Desk ticket. 

Note: We recommend backing up any critical work before running an iOS or iPadOS 13 update in the unlikely event that the update fails and causes data loss.

See also: Will apps work on our iPads if we update to iOS 11 or iOS 12 or iPadOS 13?

 

 

 
Devices that are not compatible with iOS/iPadOS 13

  • iPad 2 - highest iOS 9.3.5
  • iPad (3rd generation) - highest iOS 9.3.5
  • iPad (4th generation) - highest iOS 10.3.3
  • iPad Air (1st generation) - highest iOS 12.4.x
  • iPad Mini (1st generation) - highest iOS 9.3.5
  • iPad Mini (2nd & 3rd generation) - highest iOS 12.4.x
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