Technology KnowledgeBase

Chromebook error asking for old password when logging in.

Problem: When logging in to a Chromebook, a Chrome error displays, "Your password has changed," and says that you need to enter your old password.

"Your Google Account password has changed since the last time you signed in to this computer. Because Chrome OS securely encrypts all your local data, you must enter the old password now to unlock that data."


Solution

  1. Below the password field, click "I can't remember my password" or "Forgot old password?"
  2. Then, click "Proceed anyway." This will clear the old locally cached data for the user, and re-sync new user data from the cloud.

 If you run into any issues logging in, please open a Web Help Desk ticket.

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