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I am having problems with AirDrop on my iPad.

Here are some troubleshooting steps for AirDrop between iPad and Mac, or iPad and iPad.
(Note: Many of the troubleshooting steps below are effective for AirPlay issues as well)

Make sure Wi-Fi and Bluetooth are on and active:
On iPad, go to Settings -> Wi-Fi, and Settings -> Bluetooth. Make sure both are on. 
On Mac, go to System Preferences -> Network, and System Preferences -> Bluetooth. Make sure both are on. 
Although not required, it is helpful if both Mac and iPad are on the same network.

Make sure AirDrop is active on your iPad:
Go to Settings -> General -> AirDrop. Choose either Contacts Only or Everyone (choosing Everyone is best, just remember to turn it off when you are done AirDropping)

Make sure Airdrop is active on your Mac:
In Finder, click AirDrop in the sidebar. next to ”Allow me to be discovered by” in the AirDrop window, and then choose either Contacts Only or Everyone. Again, selecting Everyone is the best way to prevent issues from limiting AirDrop to the more private Contacts Only option.

Make sure devices are within 30 feet of each other
AirDrop uses Bluetooth to find available AirDrop destinations so both devices must be within 30 feet of each other. Try moving the devices closer together to improve Bluetooth reception. Make sure there aren't any physical barriers such as concrete walls between the devices.

Make sure that Airplane Mode and Do Not Disturb Mode are off.
On iPad, go to Settings -> Airplane Mode, and Settings -> Do Not Disturb Mode. Make sure both are off.

Still having issues with AirDrop?

If AirDrop still doesn't work, try the following on your iPad.
(Note: Many of the troubleshooting steps below are effective for AirPlay issues as well)

1. Reset the iPad
a. Hold down on both the Home AND Sleep/Wake buttons until you see the Apple logo on black screen (about 10 seconds).
b. When you see the Apple logo on the black screen, let go of both buttons.

2. Reset the Network Settings
a. Go to Settings -> General -> Reset -> Reset Network Settings .
b. In the pop-up window, click Reset .
c. The iPad will restart.
d. When it comes back up, go to Settings -> Wi-Fi and make sure it is connected to NSDPrivate .

3. Update to the latest version of iOS 12
a. Go to Settings -> General -> Software Update and install the update.


If AirDrop still doesn't work, try the following on your Mac.

1. Restart your Mac.

2. Bluetooth may need to be fixed. Call the Help Desk at x6688 for assistance
(turn off Bluetooth, delete the Bluetooth.plist file, turn on Bluetooth)

3. Launch System Preferences → Bluetooth. When the Bluetooth preference pane shows up, wait. On your iOS device, launch Photos and select a photo. Click the Share button and your Mac should appear as an AirDrop destination.

 

 

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