MiTel Connect Videos

An upgrade was made to the Northshore School District phone system, Shoretel,  July 5th-6th, 2019. The online Shoretel Communicator interface has been replaced with an app, MiTel Conenct. Technology installed the app for Windows users, and most Mac users. Mac users can install the app using Self Service if needed. (Login instructions can be found in KB #766.)

YouTube videos offer a wealth of information about using Mitel Connect.

Overviews

• MiTel Connect Demo (20 minutes 31 seconds)

Screen Elements

• View Notification Area (32 seconds)
• Connect Menu Bar (33 seconds)
• How to Use the Contact Pane (1 minute 13 seconds)
• Contacts (3 minutes 6 seconds)

Placing a call

• Placing a Call (21 seconds)
• How to Use the Dial Pad (34 seconds)
• How to Use the Quick Dialer (50 seconds)
• How to Place a Call from the Contacts Tab (28 seconds)
• How to Place a Call from the Recents Tab (20 seconds)

Answering Calls

• Answering Calls (1 minute 5 seconds)
• Answering a Second Call (44 seconds)

Voicemail & Messages

• Voicemail Greeting (50 seconds)
• Greetings Only & Press 0 (58 seconds)
• Voicemail (3 minutes 29 seconds)
• Voicemail Settings (1 minute 22 seconds)
• Messages (29 seconds)

Managing Calls

• Handling Calls (23 seconds)
• How to Transfer Calls (1 minute 29 seconds)
• Availability States (44 seconds)
• Simultaneous Ring (46 seconds)
• External Ring Assignment (1 minutes 8 seconds)
• Drag and Drop Call Management (53 seconds)
• On Call Actions (55 seconds)
• Other On Call Actions (1 minute 22 seconds)

Conference Calls

• My Conference  (1 minute 40 seconds)
• How to Add a Participant (1 minute)

Configuration and Settings

• Voicemail Settings (1 minutes 22 seconds)
• Find Me Settings (45 seconds)
• IM Settings (26 seconds)
• Notification Settings (2 minutes 2 seconds)
• Video Setttings (36 seconds)
• Telephony Settings (36 seconds)
• Language Settings (26 seconds)