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ActivStudio and Interactive Whiteboards (14)
BYOD (2)
District Mobile Devices (70)
Email, Calendars and Contacts in Outlook (51)
Login Accounts and Passwords (20)
Mac OS and Applications (157)
BiTech (2)
Easy Grade Pro and Online Progress Reports (0)
Filemaker RunTime Solutions (0)
iPhoto, iTunes, iMovie, and Garageband (20)
Macintosh OS X (40)
Zoom: iPad Sharing Troubleshooting
How do I... in Mac OS X 10.13 "High Sierra"?
How do I check my Home Folder size and clear up space on my computer?
How do I change my screen resolution (screen size) on my Mac when connected to an active board or flat panel display?
Everything on my screen seems too big / small. How can I change the screen resolution?
How do I open iTunes , Movies, or Pictures libraries from my external drive?
After I enter my username and password at the login screen, the message appears "The system was unable to unlock your login keychain".
I play a lot of foreign DVDs and need to keep changing the region code. Is there any way around this?
All of the Desktop icons have disappeared from my Desktop. How do I get them back?
When I move the mouse the whole screen moves around. Also everything seems zoomed in.
Spotlight search is not working. I am searching for a file that I know is on my computer but Spotlight can’t find it.
How do I find out the IP address of a computer?
I logged in as northshore on a computer, and the next day when I logged in as northshore all my documents were gone.
How can I make my MacBook Air mirroring settings hold after restarting?
I have an open application on my Desktop that is halfway off the screen. How do I move it back?
How do I set the mouse so that it will right click as the secondary menu?
How can I find the IP address of my Mac or Windows computer?
What are the F keys? Why don’t the volume and screen brightness keys work on my keyboard?
How do I add or remove Applications and Folders from the Dock? How else can I customize the Dock?
My computer won’t boot up. It’s frozen on a gray or blue screen.
A student logged in to a student computer and saved files to the Desktop. The next day they were gone.
How do you brighten a computer screen?
The Software Update window is up on my screen. Can I update my software? How do I turn off update prompts?
My iMac desktop computer won’t boot up. It shuts down immediately after the start up chime.
How can I set a program to launch automatically when I log on the computer? How do I stop a program from opening automatically when I log on?
What are some good shortcut keys in Mac OS X?
A gray screen popped up with four languages telling me to restart my computer.
I accidentally deleted a file from my Desktop. Is it gone forever?
How do I create a PDF file from a document?
How do I change the date & time on my computer? I keep getting an error message.
My Dock is missing. How can I find the Dock on my computer?
How do I change the picture wallpaper on my Desktop and screen saver settings on my Macintosh computer?
I can’t eject a CD or DVD, the eject button doesn’t work. I think it might be stuck.
My computer is frozen. I’m getting the spinning beachball aka wheel of death. How can I force quit?
Why does my computer ask me to enter my password when I ask it to "wake up" from sleep or from screen saver?
My computer goes to sleep after just a few minutes. How can I change the sleep settings?
How do I take a screenshot (picture) of something displaying on my desktop?
I don’t see my hard drive on my desktop
On my Mac, how do I merge or combine two PDF files into one?
How can I turn off Bluetooth on my Mac?
Online Report Cards - Elementary (1)
Other Software and Applications (26)
Web Browsers (Firefox, Safari, Chrome) (16)
Word, Excel, and Powerpoint (21)
Zoom: iPad Sharing Troubleshooting
How can I resolve my Zoom audio issues?
Zoom Virtual Background Recommendations
Accessing Office 365 Apps (Web Version)
How do I check my Home Folder size and clear up space on my computer?
Troubleshooting: Mac Camera and Audio
District Breaks: Tech Prep 2019
Logging in to Adobe Creative Cloud and Account Information Pop-Ups
How Do I Turn Off Outlook Notifications?
How do I change my Employee Online Password?
How do I change my Business Plus/BiTech Password?
How do I change my screen resolution (screen size) on my Mac when connected to an active board or flat panel display?
Does the district offer staff an opportunity to install Microsoft Office on my personal computer?
Substitute Teacher Resources
How do I remove the Microsoft Office Update reminder notice?
"Your computer is infected" (Fake!!) Virus Pop-Up Alerts, Malware and Adware (Windows Computers)
After I enter my username and password at the login screen, the message appears "The system was unable to unlock your login keychain".
What’s the best way to keep my files and folders organized on an OS 10.11 Mac?
I can’t hear sound / audio from my computer.
Google Hangouts has no audio, the microphone isn’t working when I video chat, OR Google Talk is not working.
I was having problems with my computer, and have been told I’m getting a "swap". What does that mean?
Google Hangouts: Set Up; Chatting, Contacts, Chat Rooms & Settings; Using Hangouts On Any Device
How do I connect an external optical drive to my laptop?
How can I make my MacBook Air mirroring settings hold after restarting?
My computer is running slow. What can I do to speed it up?
My MacBook Air is shutting down when connecting to my ActivBoard.
How can I set a program to launch automatically when I log on the computer? How do I stop a program from opening automatically when I log on?
An icon labeled "Casper" appeared on my Desktop. Do I have a virus? Am I being hacked?
Software/Hardware Pilots
Why doesn’t my mouse and/or keyboard work?
How do I get Anti-Virus software for my district computer?
Mac OS X (13)
NSD Technology FAQs (32)
Other Equipment or Hardware (10)
Personal Devices and Software (4)
Phones and Voicemail (24)
Printers and Printing (12)
Projectors, Document Cameras, and Other AV (26)
Remote Learning (24)
Servers, Network, Internet, Webfilter (56)
Tech Support Bulletins (1)
Windows OS and Applications (20)