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How do I clear corrupt Google Chrome sync data?

Occasionally, Chromebook users will need to fix corrupt Chrome sync data. Here is how you can reset Chrome sync data.

NOTE: Please follow through the  Essential Chromebook Troubleshooting Steps before resetting Chrome sync data.

  1. Log in to the Chrome browser on a Mac or PC as the student (not on a Chromebook).
  2. Go to  https://chrome.google.com/sync  
  3. Scroll to the bottom and click “ Clear Data ”.
  4. Wait 5 minutes.
  5. Have the student sign in to a Chromebook and see if the sync data has been fixed.

If you have any issues, please open an  IIQ ticket and include the Chromebook barcode number and student ID number.

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