Technology KnowledgeBase
Other Software and Applications Articles
How to enable Multi Factor Authentication (MFA) for NSD Microsoft Services
Added on Wed, Jun 16, 2021
For some groups of staff connecting to district services, including district email, from outside the district network or country requires extra layers of security to protect against hacking attempts.  To log in to NSD Microsoft Services in one of... Read More
How do I make room on my computer by removing Documents, Pictures, Movies and Pictures?
Added on Tue, Nov 13, 2018
What happened to the DRAFT email I created in Outlook?
Added on Mon, Apr 28, 2014
As soon as you click on + New Message and type anything at all into your new message (e.g. an email address in the To or CC field, a subject, or content in the message field) a draft copy of your message will be created in your Drafts folder, and it... Read More
How do I open iTunes , Movies, or Pictures libraries from my external drive?
Added on Thu, Nov 29, 2018
Once you've transferred a copy of your iTunes, Movies, or Picture libraries onto an external hard drive, you will need to set a new path for the iTunes, Movies, or Pictures app by redirecting it to search the external hard drive for content,... Read More
When staff or students leave the district, can they take their district Google Drive files with them?
Added on Tue, Jun 9, 2015
If staff or students are leaving the district, they can download copies of documents in their NSD Google account to their personal devices using Google Takeout.  Here is a link to directions to Using Google Takeout. For students who would like to... Read More
After I enter my username and password at the login screen, the message appears "The system was unable to unlock your login keychain".
Added on Thu, Dec 14, 2017
Keychains in Mac OS X are Apple's password management system. They are stored locally on the computer for each user that has logged in, and are specific to that user. Especially after an online password change or computer swap, a keychain entry... Read More
About ClassZone for 11th Grade US History.
Added on Tue, Nov 24, 2009
McDougal Littell's ClassZone contains the eEdition and additional digital resources for the Northshore SchoolDistrict's adopted textbook for 11th Grade U.S. History: The Americans: Reconstruction to the 21st Century. See attachment for... Read More
I’m on a Mac, and I received a Publisher .pub file that I can’t open
Added on Wed, Jul 22, 2009
A .pub file is one that was created on a Windows PC using Microsoft Publisher. Unfortunately, Microsoft hasn't made a version of Publisher for Mac. You will need to contact the person who gave you the .pub file and ask them to give you a file... Read More is not working.
Added on Tue, Jan 18, 2011
If is not working for you, try clearing your cookies and cache. If that doesn't work, please contact Read More
Textbook Manager Support
Added on Thu, Aug 27, 2009
A team of librarians and a Destiny trainer have compiled some support resources to learn how to check out textbooks. Find training and support information at View this QuickTime movie. Librarians have had a basic... Read More
Where can I get support for Apex Distance Learning?
Added on Mon, Jun 29, 2009
Apex Support: 1.800.453.1454 How To Log In To APEX Distance Learning Launch Firefox. Go to Type in the Username and Password and click Login Now. Please visit the online Apex Learning Support Center Knowledgebase. Contact... Read More
Google Hangouts has no audio, the microphone isn’t working when I video chat, OR Google Talk is not working.
Added on Fri, Dec 18, 2015
If the camera or microphone are not working for Google Hangouts or Google Talk, those apps will need to be given permission to use those resources. The Sound Preference Pane in System Preferences may also need to be set to use the computer's... Read More
How do I... in TextEdit?
Added on Fri, Aug 7, 2009
To learn more about the Mac OS X TextEdit program, open go to Applications -> TextEdit and in the Menu Bar choose Help -> TextEdit Help.  text, edit, editor Read More
How do I print a Knowledge Base article? Can I save an article as a PDF?
Added on Mon, Jul 20, 2009
Click on the Print Article button available on the right side of each NSD Knowledge Base article. To save the article as a PDF, or click on the Print Article shortcut, then use the PDF pull down menu in the left bottom corner of the print... Read More
How can I print my paystub from Employee Online? When I try, it cuts off part of the page.
Added on Tue, Jun 30, 2009
Log into Employee Online at using your employee ID and password.  Print your paystub in Landscape format. If your paystub is still not printing correctly; In FireFox: Go to the Menu Bar, click on File then Page Setup. Next to... Read More
How do I access and use FitnessGram?
Added on Mon, Feb 24, 2014
1. The URL for FitnessGram is URL is http://fg.nsd.org2. If you have forgotten your password:--Bring up the logon screen--Fill in the state (Washington)--Select your school--Enter your user name (usual NSDNet username)--Click on the Forgot Password... Read More
How do I get rid of the Adobe Reader update message?
Added on Wed, Apr 27, 2011
June 2012: A fix is available in Self Service to clear the Adobe Reader update message. If you are getting prompted to update Adobe Reader, open the Self Service application and select Fixes from the category sidebar on the right side of the screen.... Read More
I downloaded a movie, but can’t play the movie file.
Added on Tue, Apr 20, 2010
Try using VLC player. If you don't have VLC Player in your Applications folder, you can install it using Self Service in your Applications folder. Launch VLC Player at Macintosh HD -> Applications -> VLC In the Menu Bar, go to File ->... Read More
Holt McDougal Support
Added on Tue, Aug 25, 2009
McDougall Tech For support on Holt McDougal Technology, please call the McDougal Holt Technology Hotline at 1-800-727-3009. Read More
How do I change the spacing in a Word document?
Added on Mon, Jul 13, 2009
On the menu bar select Format then Paragraph. Find Line spacing in the next dialogue window and change the line spacing using the drop down menu, or type the desired spacing in the line spacing box. Click OK. spacing, word, line Read More
How do I convert a PDF file to a jpg or JPEG picture file?
Added on Tue, Jun 30, 2009
Launch the Preview Application (Macintosh HD -> Applications -> Preview) In the Menu Bar at the top of the screen, select File --> Open and open the file you'd like to convert. In the Menu Bar, click on File then Export As.. Change... Read More
My links are not working in my Adobe Acrobat PDF files.
Added on Mon, Jun 29, 2009
Launch Adobe Reader by going to Macintosh HD -> Applications -> Adobe Reader. In the Menu Bar at the top of the screen, click Reader -> Preferences -> General Preferences. Check the box Automatically Detect URL's From Text. Your... Read More
When I try to open a PDF file, it opens with a program called Preview. How can I change it so that my PDF files open in Adobe Acrobat?
Added on Mon, Jun 29, 2009
Locate your PDF file, hold down the Control key on your keyboard and single-click on the PDF file. From the pop up menu, select Get Info. About half way down the Information window, click on the drop-down under Open With and select Acrobat Reader.... Read More
When using IEP Online, reports are not opening automatically.
Added on Wed, Sep 14, 2011
If reports are not opening automatically for you when using IEP Online in FireFox, please reset the application for PDF (Portable Document Format) files using the following steps: 1) While using FireFox, select FireFox --> Preferences from... Read More
The window and text is too small when I open Remote Desktop Connection to access BiTech
Added on Tue, May 17, 2011
The size of the window and text for Remote Desktop Connection is controlled in the Remote Desktop Connection preferences. To change the size: 1. Click on the Remote Desktop Connection icon in your dock or Applications folder. 2.... Read More
I’d like to use Skype. What is the district policy about using this software?
Added on Wed, Sep 15, 2010
Skype is not a safe application to use on our internal district network.  Skype is a peer-to-peer application, which means that the connections for communicating with other Skype systems go through various skype users around the world. ... Read More