Technology KnowledgeBase
ActivStudio and Interactive Whiteboards Articles
The barrel (control) click on my ActivPen doesn’t work.
Added on Fri, Mar 5, 2010
There are two ways to disable or enable the barrel click (control click) on the ActivPen. Under the Apple in the Finder menubar, select System Preferences. Select the Activboard Preference Pane in the bottom row. Select the Activboard tab along the... Read More
Why can’t I calibrate my interactive board? When trying to calibrate, the first two “X’s” calibrate fine, but the next few “X’s” have disappeared.
Added on Tue, Jul 14, 2009
Be sure your computer is set to mirror displays and that the resolution is set to 1024 x 768 on both the computer and projector (see KB Article 312). The projector's refresh rate should be set to 60GHz. You may also need to reposition the... Read More
My computer doesn’t detect the ActivBoard. The pens aren’t working on the board.
Added on Mon, Jun 29, 2009
NOTE: If you have one of the newer, touch sensitive ActivBoards, make sure that nothing "extra" is touching the board surface. Paper or other items taped to (including "stickies") or magnets will prevent the board from properly responding to... Read More
How do I calibrate my ActivBoard for Inspire?
Added on Wed, Sep 8, 2010
With both the ActivBoard and the computer switched on, hold the ActivPen lightly on the ActivBoard, without pushing in the ActivPen nib. The cursor, on the ActivBoard, should line up with the tip of the ActivPen. If it does not, you need to calibrate... Read More
In ActivInspire, my toolbar is missing or frozen.
Added on Thu, Sep 2, 2010
Reset your ActivBoard Profile to resolve this issue. You can display the ActiveBoard Preference to rest the profile in three ways: Press the Command key and the J key. Choose View -> Customize from the ActivInspire menu bar. Choose... Read More
How do I get rid of the filter warning message on my computer that ActivInspire is displaying?
Added on Thu, Sep 2, 2010
We recommend that this warning message is kept enabled. The message is intended to help maximize the efficiency of projectors. If necessary, the filter warning message can be disabled from within ActivManager: In the Menu Bar at the top of your... Read More
I am using ActivInspire, and have a new ActivBoard with Dual Pens. After Calibrating the board, the pens don’t work.
Added on Fri, Aug 27, 2010
Select ActivInspire --> Preferences from the ActivInspire menu. Select the Commands Tab from the Preferences Window. Scroll down the left portion of the window and select the Dual User Command, then click on the Add >> button to add the... Read More
Can I download and install ActivInspire on my home computer?
Added on Tue, Jun 21, 2011
Yes. You can download the application from the Promethean website. Go to the website. If you have a Promethean user name and password, click on the Login button and log in. If you don't have a Promethean account, click on... Read More
I can’t open a flipchart.
Added on Thu, Sep 1, 2011
Check the file name to make sure that it doesn't have any special characters. Delete any apostrophes, slashes, symbols, etc.  Try opening the flipchart again. Names of flipcharts should only include numbers and letters (no other special... Read More
The projected image is larger than my white board, how can I fix this?
Added on Tue, Jul 14, 2009
Adjusting the size of the projected image is controlled by the zoom control on the projector. If you can safely reach your projector, turn the zoom ring located around the projector lens to change the size of the projected image. You may then wish to... Read More
How do I share a ActivInspire flipchart that doesn’t come through via email properly?
Added on Mon, Jul 13, 2009
The file is probably to big to send through an email. Use the shared folder within your staff folder on the file server, or to share large documents. How to connect to your server folder server, email, eMail, ActivStudio,... Read More
I accidentally used a permanent marker on my ACTIV board. How can I clean it off?
Added on Mon, Jun 29, 2009
The following solution is recommended by Promethean: Do NOT use abrasive powders, soap, detergents or petroleum based cleaners or solvents on the ACTIV board surface. Scratches cannot be repaired or removed and will make ink and stain removal in... Read More
Can I import a PowerPoint presentation into ActivInspire?
Added on Thu, Feb 9, 2012
Open the PowerPoint document. Save the PowerPoint document as a PDF (File -> Print -> Save as PDF) on to your Desktop. Open ActivInspire. In the new flipchart, import the PDF file (File -> Import -> PDF). Read More
The flame light on my ActivBoard sometimes changes color. What do the colors mean?
Added on Wed, Mar 9, 2011
If the flame is white, your ActivBoard is operating correctly. If the flame is red, the ActivBoard has had trouble booting up. Unplug the USB connection from the board to the computer. Wait 30 seconds and then replug. If the flame is purple... Read More