Technology KnowledgeBase
Phones and Voicemail Articles
Shoretel Phone system - **NEW** Mitel Connect
Added on Mon, Jun 17, 2019
The Northshore School District phone system, Shoretel, was upgraded on July 5th and 6th, 2019. A new Desktop app called Mitel Connect replaces the ShoreTel Communicator website used by staff before the July 4th weekend.  On a Windows computer,... Read More
Using Mitel Connect: How to send voicemail to email
Added on Tue, Jul 23, 2019
Using the Mitel Connect App, it is possible to configure voicemail to be sent to your district email account as a .wav audio file. This allows you to listen to voicemail by clicking on the file in an email, and save voicemail as a file on a... Read More
Where can I learn more about our phone system and voicemail?
Added on Mon, Apr 4, 2011
Here are some resources for learning more about the ShoreTel phone system and using your Shoretel phone: * There is an online flash-based tutorial for your handset (model 230) at:    http://training.shoretel.com/shoretel_10/230l1.htm NOTE: This... Read More
MiTel Communicator Videos
Added on Tue, Jul 9, 2019
An upgrade was made to the Northshore School District phone system, Shoretel,  July 5th-6th, 2019. The online Shoretel Communicator interface has been replaced with an app, MiTel Conenct. Technology installed the app for Windows users, and most Mac... Read More
How do I log in to voicemail the first time or after my voicemail password is reset?
Added on Wed, Sep 14, 2011
If you are using your district voicemail for the first time, you will use a default password to log in and then be asked immediately to change the password and record your name. The recording will be your default greeting until you record some custom... Read More
How do I set up my phone’s voicemail greeting and update the name associated with my extension when I leave a voicemail for others?
Added on Tue, Jul 17, 2012
To set up the voice mail greetings on your district phone; Pick up the phone handset and press the Voice Mail button on the phone base. Enter your voice mail password. If you don't know what your voice mail password is, please call tech... Read More
How do I forward my district phone to an outside number such as my cell phone?
Added on Wed, Apr 2, 2014
You can set your classroom phone to forward to your cell phone or other outside line for those times that your class is on a field trip or other activity away from the classroom. To set that up:   1.   Push the Option button on your phone. 2.  ... Read More
How do I check my voicemail from another phone, or check another voicemail from my phone (Shoretel)?
Added on Wed, May 11, 2011
On your new phone (silver - Shoretel), there is a button labeled "Voice Mail" on the right side of the handset. Press Voice Mail. When you hear the voice mail greeting, press the pound (#) button. You will then be asked to enter the extension for the... Read More
How can I transfer a live call to another person’s voicemail box without ringing that person’s phone?
Added on Tue, Oct 25, 2011
Example: A call comes in. You answer. You tell the person you will transfer them, but you don't want to ring the teacher's phone in their classroom. Here's how you can transfer the call directly to the teacher's voicemail box... Read More
I teach in two classrooms. How can I forward my calls to the other room or location?
Added on Thu, Sep 1, 2011
With the new ShoreTel phone system, you can log on to any district phone and temporarily assign that phone to your "regular" phone number. When you get to your "other" room or location, pick up the handset and click on the Voice Mail button on the... Read More
How do I re-connect my district phone?
Added on Mon, Aug 27, 2012
If your phone has been disconnected or the cable has been unplugged from the wall jack, you can usually re-connect it yourself. If the cable is still plugged into the phone, but not the wall, you need to plug the other end into a wall jack. If you... Read More
How do I change my phone to one user instead of two?
Added on Tue, Jul 14, 2009
Please open a Web Help Desk work order ticket asking to change phone to one user. Please include your name, school, room number and phone extension. tree, phonetree Read More
How do I get a phone set up in my new classroom?
Added on Tue, Jul 14, 2009
Please open a Web Help Desk work order ticket to have your phone reset. Please be sure to include your name, school, room number, and phone jack number from the connector box on the wall. phone, new, classroom Read More
I need my voicemail password reset.
Added on Wed, Jul 1, 2009
To reset your Voicemail password: Press the Voice Mail button on your ShoreTel phone. Enter your Voicemail password followed by the pound sign (#). Follow the prompts to change your password. If you have forgotten your Voicemail password, Tech... Read More
How do I transfer a call on my phone?
Added on Mon, Jun 29, 2009
To transfer a call on your Shoretel phone: Press the Transfer button (right-side of phone). Enter the extension to which to transfer. (You can also use the Directory to search for a phone or enter an outside phone number.) You will have three... Read More
What are all of those buttons on the bottom of the ShoreTel 230 phone?
Added on Mon, Jun 29, 2009
How can I make a long distance call from a district phone?
Added on Mon, Jun 29, 2009
As of Summer 2011, there is a new way to dial long distance numbers. On the new ShoreTel phones, dial 9 + 1 + area code + phone number. long distance, call, phone, scan, block, type, call, you, chosen, cannot be completed, dialed, blocked,... Read More
I accidentally deleted a voicemail. Is there a way to retrieve it?
Added on Fri, Sep 21, 2012
As a safeguard against accidental erasures, the phone system retains deleted voicemail for a few hours. To listen to your deleted messages: Pick up the phone hand set and press the Voice Mail button. Enter your... Read More
How do I move my phone to another place in my classroom or office?
Added on Mon, Jul 23, 2012
Phones require a live ethernet jack to connect to the NSD phone system. If you want to change where your phone is located in your classroom or office, please fill out a Web Help Desk ticket. Phone moves are generally handled within two weeks. Read More
How do I check my voicemail from home/outside of the district?
Added on Wed, May 11, 2011
Checking VoiceMail From Outside the District Dial 425-408-6100 Enter your four digit phone extension _ _ _ _ Enter your password, followed by # (FIRST TIME - your default password is 1234) If you have messages: ... Read More
How can leave a voicemail message for someone without ringing their phone? I want to send a message directly to their voicemail box
Added on Wed, Aug 17, 2011
Log in to your voicemail box Press 2 Record your message Press # If correct, press # Enter the recipients phone extension. Press # Your voice message has been delivered. Read More
How do I get my voicemail to tell the time and date of the message?
Added on Wed, Jun 1, 2011
By default, the Shortel voicemail does not tell you the date and time each voicemail was saved - it only does it for the first voicemail in your message queue. If you want to turn this option on for all messages, do the following: Press the... Read More
My phone keeps changing to "in a meeting" mode? What is causing that?
Added on Wed, Mar 9, 2011
Your Shoretel phone has a feature to make it easier to move from "in a meeting" to "standard" modes. If you press the "Mode" soft button (right-hand button under the LCD screen), the phone will wait five seconds for you to pick a mode or cancel. If... Read More