Technology KnowledgeBase
Internet and Webfilter Articles
What is the NSD Responsible Use Procedure? How does it pertain to Facebook and other Social Media?
Added on Wed, Mar 23, 2016
(Following are excerpts from a letter distributed to all NSD staff on 3/22/16 by NSD Superintendent, Larry Francois. A link to the the Responsible Use Procedure is at the end of this KB article.) "At the beginning of each school year, all staff with... Read More
Configuring and connecting to the NSD VPN (for Windows Users)
Added on Wed, Mar 4, 2020
There may be circumstances when staff using Windows computers need access to district systems that are normally available only when connected to the district network. A VPN (Virtual Private Network) is available for those situations.  Connecting to... Read More
How can I build up my web presence? Create a web page? Use Google Sites?
Added on Fri, Jun 28, 2019
For teachers looking to use Google Sites to create a web presence by building pages of content, Instructional Technology has put together this demonstration site titled Developing Your Web Presence, which is available in the Staff Toolbox.   Staff... Read More
Information about the Northshore School District Webfilter
Added on Tue, Jul 17, 2018
The Northshore School District uses the Fortinet web filter. Fortinet provides a reliable responsive Internet experience for district staff and students, with filtering supportive of both instructional and business use and is minimally... Read More
What is the recommended web browser for the district?
Added on Tue, Aug 28, 2012
AS OF January 2019: Technology recommends the following web browsers to access various district resources: SAFARI is the recommended browser for IEPOnline and (KRONOS). CHROME is the best browser for Synergy and GoogleDocs/Apps.... Read More
"Your computer is infected" (Fake!!) Virus Pop-Up Alerts, Malware and Adware (Windows Computers)
Added on Tue, Jul 7, 2009
NEVER attempt to install any product on your district computer to stop viruses or other malware (or to make your system run faster). Please refer to KB Article 707 on how to remove Adware/Malware from my Mac? Window Users Malware, Adware and Virus... Read More
When using Chrome version 49 on a Mac, PDF files and print preview images do not display properly.
Added on Thu, Mar 24, 2016
When using Google Chrome version 49 on a Mac, PDF files and the print preview image may not display correctly. The image may not appear at all, display only a small strip of the image, or portions of the image may appear and then disappear or flash... Read More
How do I clear my cache in FireFox or Safari (Mac)? How do I clear my cache in Internet Explorer or FireFox (Windows 7)?
Added on Wed, Mar 28, 2012
Browsers such as FireFox, Safari and Internet Explorer store some information locally on your computer to speed up access to webpages that you have visited before. Sometimes information on the web page will have changed but your computer will display... Read More
I’m getting a Google error that says, "We’re Sorry... we can’t process your request right now."
Added on Mon, Apr 19, 2010
This is an occasional problem with Google (and some other search sites). Some sites pretend to be search sites but actually just pass your search off to sites like Google and then pass the results back and Google, understandably, does not like that... Read More
Why does the district have a web filter that blocks certain websites?
Added on Mon, Jun 29, 2009
The Children's Internet Protection Act ("CIPA"), enacted December 21, 2000, requires recipients of federal technology funds to comply with certain Internet filtering and policy requirements. Schools and libraries receiving funds for Internet... Read More
I use the online Pearson site "Words Their Way" with my students. The site won’t load and displays a "502" error.
Added on Tue, Nov 25, 2014
Staff trying to access the Words Their Way website at  have been unable to connect to the site and a webpage with a 502 error displays.  Pearson acknowledges that there is currently a problem with... Read More
Someone is pretending to be me (or my school) on FaceBook, MySpace, Twitter, etc.. What can I do?
Added on Fri, Sep 17, 2010
It is becoming a common problem on social media sites such as FaceBook and Twitter for people to put up profiles that pretend to be someone else. If you find that someone has put up a fake profile with your name on it or a fake resource page with... Read More
Why does the web filter block certain websites that seem harmless?
Added on Mon, Jun 29, 2009
Sometimes it is not readily apparent why a site is being blocked. The following are the most common instances where this happens: 1) CopyCat Site - Some sites use a domain name similar to a popular site, then use that to trick people into using... Read More
What do I need to know about showing a blocked website to my students?
Added on Mon, Jun 29, 2009
In most cases, unblocking a website is similar in nature to bringing copies of sensitive, temporary or potentially controversial print material into the classroom. As such, be sure to discuss the website with your administrator prior and get their... Read More
Why is Google Translate blocked?
Added on Mon, Mar 5, 2012
Google Translate - like many online translation sites - can translate entire web pages. The way they do that, though, allows people to use them as a proxy to bypass web filters. You send them a page to translate from English to English, and they send... Read More