Technology KnowledgeBase
Mac OS and Applications Articles
How do I change my screen resolution (screen size) on my Mac when connected to an active board or flat panel display?
Added on Tue, Jun 30, 2009
The system often will not show the Display icon in the menubar even when you have an external display connected (a problem since Mac OS X 10.8). If you are having that problem, you can use the Display Menu application instead, which is located in the... Read More
Does the district offer staff an opportunity to install Microsoft Office on my personal computer?
Added on Mon, Nov 2, 2009
Microsoft Home Use Program (HUP) Northshore School District (NSD) staff are eligible to participate in Microsoft's Software Assurance Home Use Program (HUP). This program enables you to get a licensed copy of Office 365 (Word, Excel,... Read More
How Do I Turn Off Notifications?
Added on Tue, May 7, 2013
Notifications can be generated and blocked in several ways. In Outlook Notification settings are reached via the gear icon. Unchecking all the boxes will remove all notifications from Outlook. This is permanent until your check the boxes again. In... Read More
District Breaks: Tech Prep 2018
Added on Tue, Dec 17, 2013
Please complete the following procedures to ensure district technology is shut down and stored appropriately during the upcoming break!  Certificated and admin Mac using staff: check that you have a recent backup. Shut down and unplug all computers... Read More
How do I check my Home Folder size and clear up space on my computer?
Added on Mon, Apr 4, 2016
NOTE: The average NSD Home Folder size is under 65GB on a district issued Apple computer.  You can check the size of your Home Folder by opening Self Service (in the Applications folder) and running the Home Folder Size policy. Instructions for... Read More
How do I update my Mac to Office 2016?
Added on Tue, May 22, 2018
Currently Technology supports two versions of Microsoft Office - 2011 and 2016.  As of December 31, the Technology Department will no longer support Office 2011. What does this mean for you? If you haven’t updated to Office 2016, plan to run... Read More
Substitute Teacher Resources
Added on Mon, Apr 12, 2010
You've made the right first stop for answers to your questions! The Technology Knowledge Base has a wealth of information about computers, software, and related equipment used in district classrooms.Here are some Knowledge base articles you... Read More
How do I remove the Microsoft Office Update reminder notice?
Added on Tue, May 15, 2018
When you finish updating to Office 2016 you may start seeing a reminder notice asking you to install the newest updates. This is due to Microsoft Office 2016 being set to automatically update. You can change this with a few simple steps.  Step... Read More
"Your computer is infected" (Fake!!) Virus Pop-Up Alerts, Malware and Adware (Windows Computers)
Added on Tue, Jul 7, 2009
NEVER attempt to install any product on your district computer to stop viruses or other malware (or to make your system run faster). Please refer to KB Article 707 on how to remove Adware/Malware from my Mac? Window Users Malware, Adware and Virus... Read More
After I enter my username and password at the login screen, the message appears "The system was unable to unlock your login keychain".
Added on Thu, Dec 14, 2017
Keychains in Mac OS X are Apple's password management system. They are stored locally on the computer for each user that has logged in, and are specific to that user. Especially after an online password change or computer swap, a keychain entry... Read More
What’s the best way to keep my files and folders organized on an OS 10.11 Mac?
Added on Tue, Apr 14, 2015
Keeping your files and folders organized helps keep critical and relevant information easily available, and avoids frustration searching for something you know is on your Mac "somewhere."  How your files and folders are organized can also impact... Read More
I can’t hear sound / audio from my computer.
Added on Mon, Apr 19, 2010
A quick way to toggle the sound output in Mac OS X is to hold down the option key while clicking on the sound icon in the menubar. A drop down of available sound output choices will display. Click on the desired sound output device. iMacs and... Read More
Is my computer being backed up? How do I check my computer backup?
Added on Mon, Jun 29, 2009
All staff Macintosh computers are configured for automatic backups. Student computers, lab computers, and shared access stations are not backed up.   WHAT FILES ARE BACKED UP Your Desktop, Documents, and select Library folders in your userspace* ... Read More
Updating to the Newest Available Operating System
Added on Mon, Apr 4, 2016
Frequently asked questions: Why do I need to update my computer?Many of our most frequently used apps and services will soon require the update to the latest operating system to continue to work.  Updating the OS is a healthy way to keep your... Read More
Google Hangouts has no audio, the microphone isn’t working when I video chat, OR Google Talk is not working.
Added on Fri, Dec 18, 2015
If the camera or microphone are not working for Google Hangouts or Google Talk, those apps will need to be given permission to use those resources. The Sound Preference Pane in System Preferences may also need to be set to use the computer's... Read More
I was having problems with my computer, and have been told I’m getting a "swap". What does that mean?
Added on Wed, Jul 8, 2009
If you have a computer with a barcode starting with a "E", it is under a unique warranty program. If your current computer has problems it will be dispatched for a repair under this warranty. Accidental damages, such as fluid spills, are not covered... Read More
Google Hangouts: Set Up; Chatting, Contacts, Chat Rooms & Settings; Using Hangouts On Any Device
Added on Wed, Apr 6, 2016
The Instructional Technology Team has created 3 Quick Tips that will help you setup and utilize Google Hangouts. Click on the links below to view the articles:  Quick Tip: Set up Google Hangouts   Quick Tip: Google Hangouts - Chatting, Contacts,... Read More
I installed Mail Files Liquid Files from Self Service. What do I enter as the server name? How do I use LiquidFile?
Added on Tue, Dec 1, 2015
LiquidFiles works in conjunction with mailfile.nsd.org. It provides a user friendly interface that allows staff to email files that are too large to send as an email attachment and/or too large to send directly via mailfile.nsd.org.  After... Read More
Free File Sync (FFS) Backup System
Added on Tue, Oct 6, 2015
“How does the new backup system work? How often does the backup run?” “How can I tell if my computer is being backed up?” “What if I share a computer with another staff member. Will both of our user spaces be backed up?” “How come my ... Read More
The fan on my Intel Mac runs continuously and loudly OR my battery will not charge
Added on Thu, Jan 7, 2010
The fan and battery charging function on an Intel Mac are controlled by a program called the "System Management Controller" (SMC). Sometimes an event will occur that causes the battery to stop charging or  the fan to run continuously. Resetting the... Read More
How do I connect an external optical drive to my laptop?
Added on Wed, Jan 21, 2015
Connect cable to optical drive. Connect cable to computer. Open optical drive. Ready to go! Read More
How can I make my MacBook Air mirroring settings hold after restarting?
Added on Thu, Mar 26, 2015
To make mirroring settings hold through a logout or shutdown, the display settings must be set to optimize for the projector, rather than the built in display of your computer. This option is found in system preferences within the Displays menu.... Read More
My computer is running slow. What can I do to speed it up?
Added on Tue, Jul 21, 2009
For Staff Computers, Restart your computer Log in as northshore for name and password If the computer runs faster when logged in as northshore, log out and log back in as yourself. If the computer is still running slow, please open a Web Help Desk... Read More
My MacBook Air is shutting down when connecting to my ActivBoard.
Added on Thu, Mar 26, 2015
The ports on the new MacBook Airs are affected by the devices plugged in to them. Here is how to avoid having your MacBook Air shut down when connecting to an ActivBoard. DisplayPort dongle (that goes to your projector) must be plugged in to the... Read More
How can I set a program to launch automatically when I log on the computer? How do I stop a program from opening automatically when I log on?
Added on Wed, Jul 8, 2009
If you want a frequently used application, document, or other item to open automatically after you log in to Mac OS X, then you can make it a login item. Click on the Apple Menu in the upper left corner of your screen and choose System Preferences... Read More
I use the online Pearson site "Words Their Way" with my students. The site won’t load and displays a "502" error.
Added on Tue, Nov 25, 2014
Staff trying to access the Words Their Way website at http://pdtoolkit.wtw5e.pearsoncmg.com/home-page  have been unable to connect to the site and a webpage with a 502 error displays.  Pearson acknowledges that there is currently a problem with... Read More
How administrative staff can connect to the "old" SIS, eSIS, to view historical student data
Added on Thu, Aug 28, 2014
Some campus and central office administrative staff have been provided with log in information to view historical student data in the old student information system (sis), eSIS. Other staff can view student data in Synergy at http://sis.nsd.org, and... Read More
An icon labeled "Casper" appeared on my Desktop. Do I have a virus? Am I being hacked?
Added on Mon, Oct 1, 2012
Casper is the computer hardware/software management system that Northshore began using in the Spring of 2012 to manage Mac computers.   Each time you log in to a district computer, the computer "checks-in" with Casper for possible updates. Usually... Read More
Software/Hardware Pilots
Added on Wed, Jul 22, 2009
Pilot, test, software, hardware Tech Support does not support Pilots. If you are taking part in a hardware or software Pilot, contact the manager of the Pilot (most likely your tech coordinator) with your questions and concerns.   Read More
Why doesn’t my mouse and/or keyboard work?
Added on Thu, Jul 9, 2009
There are several things you can try to have your computer recognize your mouse or keyboard again: Unplug the mouse or keyboard from the computer's USB port then replug it to see if it's recognized (USB ports have a little trident symbol... Read More
How do I get Anti-Virus software for my district computer?
Added on Tue, Jun 18, 2013
The district provides anti-virus (anti-malware) software for all district computing devices. Because the types of malware (bad software) are different for each operating system, we have multiple products that we use, depending on the type of... Read More