Technology KnowledgeBase
Windows OS and Applications Articles
Accessing Office 365 Apps (Web Version)
Added on Mon, Mar 16, 2020
Installing Microsoft Teams on your Windows PC
Added on Tue, Mar 17, 2020
Troubleshooting: PC Camera & Audio
Added on Mon, Mar 16, 2020
Configuring and connecting to the NSD VPN (for Windows Users)
Added on Wed, Mar 4, 2020
There may be circumstances when staff using Windows computers need access to district systems that are normally available only when connected to the district network. A VPN (Virtual Private Network) is available for those situations.  Connecting to... Read More
Install Zoom Video/Messaging software on a Windows computer
Added on Wed, Mar 4, 2020
Zoom is HIPAA and FERPA compliant real-time video and messaging software that works with Windows, Mac, and mobile devices (Chromebooks, iPads, etc..) Read More
Updating Windows 10 Using the Self Service App
Added on Tue, Jan 21, 2020
Users can apply Windows & Microsoft updates to their district windows computers themselves through our PC self-service app, Software Center. This can be found either in your Start Menu as a tile, or on the Desktop as a shortcut. Instructions for... Read More
I use a district Windows computer for work. Where should I save my files?
Added on Thu, Jun 18, 2015
Staff with Windows computers should be saving all their files to server shares. Server shares display as drives with labels such as R:, H: or S:. If a local (C:) drive on a windows computer crashes, there is no backup of any files saved to that drive... Read More
I can’t see my H Drive or other network drives on my Windows computer.
Added on Fri, Aug 28, 2009
Check your network / Ethernet cable. Unplug and replug it from the back of your computer and from the wall to make sure you have a good solid physical connection. Restart your computer. Log back in and check to see if you can see your H Drive. If... Read More
Logging in to Adobe Creative Cloud and Account Information Pop-Ups
Added on Thu, Aug 1, 2019
Adobe Creative Cloud applications (Acrobat Pro, Photoshop, Illustrator, Premiere, etc.) require you to log in with your school district credentials.    Logging into Creative Cloud   1. Open the application. 2. At the Sign in window enter your... Read More
How to add a printer in WIndows 10
Added on Mon, Aug 12, 2019
To add a printer to a district windows computer: Click on the windows icon in the lower left corner of the screen, and then select the gear icon from the pop up menu. Select the Devices icon in the Settings window.                 Select ... Read More
Shoretel and Outlook Desktop Settings Can Affect Phone Mode for Windows Users
Added on Thu, Feb 7, 2019
The Outlook Desktop client is installed on staff windows computers. Staff may choose to configure and use the Outlook Desktop client, but it will not be supported by District staff. Only web based Outlook is supported by the district. Staff who... Read More
Windows Software Center Self Service for Software Installations and Updates
Added on Wed, Feb 6, 2019
What is Software Center? Microsoft System Center Configuration Manager Software Center (or just simply PC Software Center) is a portal that allows you to download, install, and update software on your district Windows PC at your own convenience. It... Read More
Where can I learn more about the Windows 7 operating system and Office 2013 that is on my district PC?
Added on Thu, Jul 23, 2009
The PC's in the Northshore School District are running Windows XP and Microsoft Office 2013. Below are a few online resources to help you learn about these products. Functionality and Training Windows 10 Help and How-toWindows 7: Help and How... Read More
How do I hide or unhide the Ribbon in Office 2010?
Added on Mon, Apr 19, 2010
To gain as much vertical workspace as possible, you can hide the Ribbon found in Word, Excel, and Powerpoint. Simply press Ctrl + F1. You can still use the Ribbon while it's hidden, just select a tab and the Ribbon will appear again, temporarily... Read More
My Windows PC is completely frozen, and ctrl+alt+del isn’t working.
Added on Fri, Aug 28, 2009
If ctrl+alt+del isn't working to access the Task Manager, click on the windows icon in the lower left corner of the task bar. In the search field just above the windows icon, type taskmgr and hit Enter (if the computer is frozen and you can&... Read More
How do I add an item to the start menu on my Windows computer?
Added on Fri, Aug 21, 2009
windows, start, menu, pin To "pin" an item so it appears in the left portion of your start menu pop up:    1. Right click on the application or item.    2. From the pop up menu, select "Pin to start menu."   Read More
How do I get Anti-Virus software for my district computer?
Added on Tue, Jun 18, 2013
The district provides anti-virus (anti-malware) software for all district computing devices. Because the types of malware (bad software) are different for each operating system, we have multiple products that we use, depending on the type of... Read More
I can’t get in to VEMS (Virtual EMS). Nothing shows when I click the Browse button.
Added on Mon, Jul 18, 2011
In the address bar at the top of the Internet Explorer window, click on the icon off to the right that looks like a ripped piece of paper (see below): Then Retry. If you continue to have issues, please call Technical Support at x6688 or... Read More
When I log on my PC, an error comes up and I don’t see any of my icons on my desktop.
Added on Tue, May 25, 2010
If you use a Windows computer (PC) and you do not see any icons on your desktop try the following steps. Right-click on your desktop background and select Refresh. If that doesn't fix it then reboot your computer (Start -> Shut Down ->... Read More
On my Windows PC, how can I have a program automatically start up when I log on the computer?
Added on Mon, Aug 31, 2009
Right-click on the Start button and select Explore. Double-click on the Programs folder A window will open and you will see a Startup folder Click on your Start button again, and drag any program/application icon to the Startup... Read More