Technology KnowledgeBase

NSD Technology FAQs Sub-Categories

NSD Technology FAQs Articles
Personal Technology Purchases
Added on Tue, Nov 24, 2009
When you purchase personal technology with any intent to use it at your work, please be aware of the limitations in using personal technology purchases such as printers, cameras, scanners, and handheld devices (such as the iPhone and iPad) with your... Read More
Who is my instructional technology coordinator, and when would I call him/her?
Added on Wed, Aug 5, 2009
For instructional and classroom issues relating to software and equipment, district policy issues, technology purchasing issues, and requests for site-based or individual training, please contact your Technology Coordinator. Northshore has 4... Read More
Information for new employees.
Added on Tue, Jun 30, 2009
Welcome to the Northshore School District! Here are some useful links and FAQs for new employees. Your New NSDNet Password Your office manager or supervisor will have an NSDNet username and password for you to log on to your computer and email.... Read More
Technology End of Year Procedures and Summer Reminders - 2020
Added on Fri, Jun 4, 2010
Click here to view the Google Doc "Technology End of Year Procedures and Summer Reminders - 2020".   Reminder: All student computers must remain on campus  and are not available for check out to staff for summer use. If you have any questions,... Read More
How do I check my Home Folder size and clear up space on my computer?
Added on Mon, Apr 4, 2016
NOTE: The average NSD Home Folder size is under 65GB on a district issued Apple computer.  You can check the size of your Home Folder by opening Self Service (in the Applications folder) and running the Home Folder Size policy. Instructions for... Read More
What should I do if my computer or other technology equipment gets stolen or is missing?
Added on Thu, Jul 29, 2010
Please view and/or download this file for instructions on what to do if you discover that your computer or other technology equipment has gone missing or has been stolen. See also Board Policy 9321 and Procedure 9321P School Facilities for Care of... Read More
I have a software program that I want to install, but it’s asking me for an administrator password.
Added on Mon, Jun 29, 2009
Your input and questions have shaped a new set of FAQs for you to use as you search for great instructional resources, facilitate purchases, and (most importantly) think about how student data is used by the web-based services you make use of in... Read More
How do I change my Employee Online Password?
Added on Tue, May 21, 2019
How can I request to switch my computer from an iMac to a MacBook or vice versa?
Added on Fri, Aug 21, 2009
If you have an iMac desktop computer and would like to submit a request to have your workstation assignment changed to a MacBook laptop (or you have a MacBook and would like an iMac), please complete the Workstation Assignment Change Request then, ... Read More
Can you help me with my home computer, network, software, or personal iPod, iPhone, or other device?
Added on Mon, Jun 29, 2009
The NSD Technology Department does not provide support for home computers, software, networks, smart phones, iPads, iPods, or other personal devices. Check your ISP (Internet Service Provider) or device manufacturer's website for support links. ... Read More
How do I request a device for a student with an IEP or 504 plan?
Added on Thu, Feb 28, 2019
To request a District device be assigned to a student with an IEP or 504 plan, staff should follow the procedures below.  Any requests received in another manner cannot be processed and will cause a delay in obtaining a device for a student. For a... Read More
Does the district offer staff an opportunity to install Microsoft Office on my personal computer?
Added on Mon, Nov 2, 2009
Microsoft Home Use Program (HUP) Northshore School District (NSD) staff are eligible to participate in Microsoft's Software Assurance Home Use Program (HUP). This program enables you to get a licensed copy of Office 365 (Word, Excel,... Read More
What is the recommended web browser for the district?
Added on Tue, Aug 28, 2012
AS OF January 2019: Technology recommends the following web browsers to access various district resources: SAFARI is the recommended browser for IEPOnline and (KRONOS). CHROME is the best browser for Synergy and GoogleDocs/Apps.... Read More
What happened to the DRAFT email I created in Outlook?
Added on Mon, Apr 28, 2014
As soon as you click on + New Message and type anything at all into your new message (e.g. an email address in the To or CC field, a subject, or content in the message field) a draft copy of your message will be created in your Drafts folder, and it... Read More
Student Computers: What customizations can we request for our lab, library, or classroom computers?
Added on Wed, Sep 30, 2009
The following customizations may be requested for the district standard student imaged computers (Tier 1). Please fill out a Web Help Desk work order ticket for these computer customizations. Application icon aliases added to the Desktop In Firefox... Read More
List of "How do I..." and functionality help pages.
Added on Tue, Aug 11, 2009
Listed below are links to pages of functionality or "How do I..." questions for various applications that you'll find on your district computer. Perform a Knowledge Base search to find even more functionality pages. How do I... in: Microsoft... Read More
When can I reach NSD Tech Support? What hours are they open?
Added on Mon, Jul 20, 2009
NSD Technology Support line is open from 7:00AM to 4:00PM Monday-Friday at x6688. Visit the website for technology alerts, changes to summer or holiday hours, and other useful information. Technology Work Orders can be submitted online 24/7 at... Read More
How do I create a Web Help Desk work order ticket?
Added on Tue, Jul 28, 2009
To submit a Web Help Desk work order ticket, go to and log in using your email address and password. See the document called WebHelpDeskQT.pdf for detailed instructions on how to create a Web Help Desk work order ticket. You... Read More
Criteria for Acceptance of Technology Donations
Added on Mon, Oct 5, 2009
While the Northshore School District is very grateful for offers of technology donations that are received, we adhere to a set of minimum standards for all technology donations. These standards insure that the students in the district have access to... Read More
I have an old ClarisWorks or AppleWorks document. Can you convert it to something I can read?
Added on Wed, Jul 22, 2009
claris, apple, works, cwk Unfortunately we no longer have software to convert old ClarisWorks or AppleWorks documents to a supported file type. You may be able to convert the file using instructions in this KB article. ThisTextIsHidden Read More
Unsupported Software
Added on Tue, Jul 21, 2009
There are a few old software programs that you may find on some computers throughout the district. However, many of these outdated programs are not supported by the Technology Department or may not work with the operating system currently installed... Read More
I need to use BiTech after work hours or on the weekend. What do I do?
Added on Mon, Jul 20, 2009
BiTech is available to district staff from 6:00AM to 6:00PM Monday through Friday. If you need access to BiTech outside those hours, send your request to   BiTech, late, weekend, week, end, after, hours Read More
What happens to technology equipment such as my computer during a Leave of Absence (LOA)? How do I prepare for a LOA?
Added on Mon, Jun 8, 2015
When an NSD employee takes a Leave of Absence, the process is the same as when leaving the District. The  Employee Entrance/Exit Checklist, Board Policy 9320F, lists the assigned assets that must be turned in when an employee leaves the district or... Read More
How do I print a clock hour form in PDPlace?
Added on Fri, Jun 10, 2011
To print a clock hour form for a completed class, staff should complete the following: Log into PDPlace. Click on Your Registrations. In the row for the course you're looking for, you should see either enter evaluation or enter evaluation (and... Read More
Software Help Websites and Online Tech Resources
Added on Tue, Jun 30, 2009
Apple Support Apple's support website for all Macintosh hardware and software, including iPods and iPhones. Mactopia Link to the support pages for Microsoft Office for Mac applications including Word 2011, Excel 2011, and PowerPoint 201. The... Read More
Start of year, get in gear! Common questions as you gear up for the new school year.
Added on Thu, Aug 20, 2009
projector, doc cam, connect, wireless, network, phone, voice, voicemail, presentation, whiteboard, white board, speakers, sound The District network Does the district have wireless? How do I connect to it? KB Article #137: My laptop isn't... Read More
How to search for articles effectively in the KB (Technology Knowledge Base)?
Added on Wed, Jul 22, 2009
How to Search in the KB From the KB Home page, enter keywords in the Search field in the upper right corner of the window.  After the initial search, you can use the Advanced Search area on the right side of the window to refine your search... Read More
How can I put in a request for a technology service such as a phone move or network jack activation?
Added on Tue, Jul 21, 2009
For technology service requests such as phone moves, network jack activations, etc please fill out a Web Help Desk work order ticket. telephone, move, port, set, up Read More
My keyboard is not working.
Added on Tue, Jun 30, 2009
First, try unplugging the keyboard from your computer and plugging it into a different USB port. If the keyboard still doesn't respond, try another known-good keyboard on your computer. If the known-good keyboard works, then open a Web Help... Read More
I have a personally owned iPod / iPad/iPhone that’s not working. Can you help me?
Added on Mon, Jun 29, 2009
The Northshore School District Technology Department does not provide support for employee owned personal electronic devices. Please refer to the manufacturers support web sites. ThisTextIsHidden Read More