Technology KnowledgeBase
NSD iPads Articles
I just received a new staff iPad. How do I set it up?
Added on Wed, Oct 2, 2019
How to set up your new staff iPad Power on the iPad and enter the default passcode to get to the Home screen (if you don't know the passcode, please call the Help Desk). Once you get to the Home screen, please follow these steps:  Set up... Read More
My district iPad won’t connect to NSDPrivate.
Added on Tue, Nov 1, 2016
If you have a district issued iPad that won’t connect to NSDPrivate, please follow the steps below. 1. Turn OFF "Private Address". Go to  Settings -> Wi-Fi . Select NSDPrivate . Turn OFF the switch next to Private Address.  Check... Read More
How do I accept the VPP invitation on my iPad?
Added on Mon, Aug 13, 2018
Paid apps that are purchased by the district can be assigned to you through your Apple ID. In order to receive these assignments, staff must accept a new VPP invitation. Here are instructions on how you can accept the new VPP... Read More
How to create an Apple ID without a payment method.
Added on Fri, Aug 27, 2021
On your iPad, launch the App Store. In the upper right corner, click on the user profile silhouette icon. Tap Create New Apple ID. Follow the onscreen steps. Use your email address for your new Apple ID. When the payment... Read More
How do I log out of Google Drive on an iPad?
Added on Tue, Apr 24, 2018
There are two things required to completely log a user out and remove them from Google Drive on an iPad. First, you must remove the account from Google Drive. Then, you must clear the Safari cache. See step-by-step instructions below.     For... Read More
i-Ready on iPads - Best Practices
Added on Fri, Jan 10, 2020
Here are some “best practices” that students should follow when using  i-Ready on iPads  that should help minimize sound and freezing issues.      i-Ready on iPads - Best Practices Headphones with built in microphones may cause... Read More
My district iPad won’t connect to NSDPrivate after updating to iPadOS 14.
Added on Wed, Sep 30, 2020
Go to Settings -> Wi-Fi and select NSDPrivate. Turn OFF the switch next to  Private Address.   Launch Safari to see if it connects to the internet. If you still can't connect to the internet via NSDPrivate after turning OFF ... Read More
How do I update my iPad to iPadOS 14?
Added on Thu, Aug 23, 2018
How To Manually Update iPads to iPadOS 14 Before you update, confirm the following: Be sure the iPad is a compatible model (see list below) Be sure the iPad has at least 50% or more battery strength, or plug the iPad in to power. Be sure the iPad... Read More
My email doesn’t work in Apple Mail on my district iPad/iPhone.
Added on Tue, Jan 23, 2018
This article will help you check and fix the settings for email, calendar, and contacts on  district owned iPads and iPhones . For personal iPads and iPhones, see KB Article 737 . Connect to NSDPrivate (or home Wi-Fi) First, be sure your... Read More
Zoom screenshare iPad with Airplay
Added on Mon, Nov 9, 2020
AirServer Startup & Troubleshooting
Added on Mon, Nov 9, 2020
How do I back up iPad data?
Added on Mon, Dec 9, 2013
The technology department does not back up iPads so you will need to follow the instructions below if you want to have a backup of your iPad data. You only need to go through these steps once in order to set up the backup process. The Northshore... Read More
How do I use the Clever app on my iPad?
Added on Wed, Aug 26, 2020
The Clever iOS app is force installed on all district iPads. The following link describes what the student experience will be like when using the Clever app on iPads: Read More
Self Service is frozen with spinning ball. It won’t open on my iPad.
Added on Wed, Jan 8, 2020
Symptom: Self Service does not load or launch on my iPad.   First, make sure your iPad is connected to NSDPrivate. Go to  Settings -> Wi-Fi Select  NSDPrivate Clear the Safari cache and cookies. Go to Settings -> Safari , and... Read More
How do I download apps on a district owned STUDENT iPad?
Added on Thu, Aug 1, 2013
How to download apps on a STUDENT iPad On the iPad, launch the Self Service app. If you see the app you want to download, click the  Install button next to the app. If you don’t see the app listed, you will need to submit an app request... Read More
I am having problems with AirDrop on my iPad.
Added on Tue, Mar 5, 2019
Here are some troubleshooting steps for AirDrop between iPad and Mac, or iPad and iPad.(Note: Many of the troubleshooting steps below are effective for AirPlay issues as well) Make sure Wi-Fi and Bluetooth are on and active: On iPad, go to... Read More
How do I set up NSD email and calendar on my district iPad or iPhone?
Added on Tue, Dec 4, 2018
NOTE: The following steps are for district mobile devices only! Please see KB Article 734 for email settings on personal phones and mobile devices. REQUIRED STEPS On your district iPad, launch the Mail app, and enter your NSD email password.... Read More
How do I turn off shared calendar notifications on my iPad or iPhone?
Added on Tue, Dec 18, 2018
If you use shared calendars, you may notice that calendar event alert notifications for the shared calendar will appear on your iOS device. These notifications are turned on by default for shared calendars. If you would like to turn them off,... Read More
How can I see shared Outlook calendars on my iPhone or iPad?
Added on Tue, Feb 11, 2014
This article discusses the viewing of shared calendars on your mobile device. For instructions on how to connect your Outlook account to email and calendar client apps on your mobile devices, please read Article 728. All information below presupposes... Read More
How do I remove Activation Lock from my old iPad?
Added on Fri, Jun 1, 2018
When you return your district iPad to the Technology Department, please remove Activation Lock using the following instructions: On a computer, sign in to using your Apple ID and password. Once you are logged in, click... Read More
How do I download apps on a district owned STAFF iPad?
Added on Fri, Oct 25, 2013
How to download apps on a STAFF iPad FREE APPS: Staff members can use their Apple ID and password to install free apps. (Don't have an Apple ID? Here's how you can create one.) On the iPad, launch the App Store app. Click... Read More
Troubleshooting Apple ID issues
Added on Thu, Sep 11, 2014
About Apple ID'sAn "Apple ID" is an account used to log in to various Apple products and services including the iPad and iPhone App Store. The Apple ID is named according to the email address used to create the Apple ID. In the Northshore School... Read More
Error: "Cannot connect to iTunes Store." How do I log in to the new web filter from my iPad?
Added on Wed, Nov 13, 2013
Our new web filter filters all web traffic within the school district. Access to web sites and web stores (like the iPad App Store) is based on your login. Because we don't log on to the iPad with our NSD credentials, a web login page will be... Read More
I’m getting an error on my iPad that says "Redownload Unavailable with This Apple ID."
Added on Thu, Aug 16, 2018
If you receive the error message “Redownload Unavailable with This Apple ID” when trying to download or update an app, please follow the instructions in KB Article 725 to accept the new VPP invitation from Self Service. IMPORTANT! Be sure you... Read More
Safari on my iPad isn’t loading a website properly.
Added on Fri, Oct 25, 2013
On your iPad, go to Settings -> Safari.  On the right side of the window, select "Clear History and Website Data." Try Safari again. If it still doesn't work, try logging in to the web filter using your district username and password. Try... Read More
My iPad drive is full. How can I free up some space?
Added on Mon, Jan 6, 2014
What is taking up space?: Go to Settings -> General -> iPad Storage. Here you will see apps and app data that are taking up the most space. If you select an app, you will see (1) "App Size" and (2) size of "Documents & Data." The "App Size"... Read More
Is there an education discount for paid iPad apps?
Added on Tue, Nov 3, 2015
Apple's Volume Purchase Plan (VPP) allows us to purchase app licenses in bulk and distribute them to district owned devices. The following steps show how you can check to see if: (1) there is a volume discount when 20 or more licenses are... Read More
Troubleshooting iPad Issues
Added on Tue, Sep 2, 2014
If you are having an issue with your iPad and don't see an answer in the KB, please use the "Fix Your iPad" app found on all district iPads. This interactive troubleshooting guide is set up to help diagnose and fix the issue you are experiencing... Read More
How do I update apps on my district issued iPad?
Added on Thu, Aug 1, 2013
How to update apps on STUDENT iPads Before updating apps, go to Settings -> Wi-Fi and be sure you are connected to NSDPrivate. On the iPad, launch the Self Service app At the bottom of the screen click the Updates tab Click Install next to the... Read More
How do I save photos from my iPad to my Mac computer?
Added on Mon, Mar 17, 2014
There are several ways to save or back up photos that are on your iPad. Click on one of the following links for instructions: Use the Photos application on your Mac Use AirDrop to send content from your Mac Use Google Photos app on your iPad  Read More
An iPad app crashes when I launch it. It flashes for a second and goes back to the Home screen.
Added on Thu, Mar 3, 2016
If you are experiencing an issue with an app not launching, you may need to update the app. STUDENT iPads Launch Self Service Click on the Updates tab Click Install next to the app that is experiencing issues. STAFF iPads Launch the App Store app... Read More
How do I set up Notability on my iPad to back up to my NSD Google Drive account?
Added on Wed, Sep 11, 2013
Here are instructions on how to automatically back up your Notability notes. On your computer, go to and log in using your NSDNet username and password. Once you are logged in, click Create and select Folder. For the folder name... Read More
How do I delete all photos and videos from an iPad?
Added on Thu, Jun 28, 2018
If you need to delete all of the photos and videos off an iPad to free up drive space or to prepare a shared student iPad for a new school year, follow these steps. Connect the iPad to a Mac using the USB to Lightning cable. If asked, click "Trust"... Read More
How do I back up photos from my iPad or iPhone to my NSD Google Drive account?
Added on Fri, May 23, 2014
Install the Google Photos app from the App Store. Open the Google Photos app You may be prompted with one or more of the following at certain points throughout this process: If it asks "Google Photos" Would Like to Access Your Photos, click "OK". If... Read More
Will apps work on our iPads if we update to iOS 11?
Added on Fri, Oct 13, 2017
While most of the apps in our app catalog will work after the current iOS update, older "32-bit" apps will not work on iOS 11. This will only affect old (pre June 2015) iOS apps where the developer hasn't update their app(s) to Apple's... Read More
How do I back up TouchChat files that are on my iPad?
Added on Tue, May 19, 2015
Backing up Vocabulary Files from TouchChat Part 1: Prepare the backup file on your iPad Open the Touchchat on the iPad Go to "Vocab" from home page (left side top thin orange tool bar) "Choose New vocab" "Menu" (right side of orange tool bar) ... Read More
How do I back up Proloquo2Go files that are on my iPad?
Added on Tue, May 19, 2015
Backing up Files from Proloquo2Go Part 1: Prepare the backup file on your iPad Open the Proloquo2Go on the iPad Go to "Options" (this is the little gear button the right-hand side of the lower tool bar) Choose "Backup" Choose "Export Backups" Choose... Read More
Google Hangouts: Set Up; Chatting, Contacts, Chat Rooms & Settings; Using Hangouts On Any Device
Added on Wed, Apr 6, 2016
The Instructional Technology Team has created 3 Quick Tips that will help you setup and utilize Google Hangouts. Click on the links below to view the articles:  Quick Tip: Set up Google Hangouts   Quick Tip: Google Hangouts - Chatting, Contacts,... Read More
How can I purchase music in iTunes or Apps from the App Store for work purposes?
Added on Fri, Aug 28, 2015
Use a district email Apple ID ( purchase music or Apps for work purposes using district funds, you must use a district email Apple ID. Follow these instructions to create an Apple ID. During setup, you will be asked to enter a... Read More
What are some ways to back up my iPad using Google Drive?
Added on Tue, Nov 3, 2015
Many iPad apps offer a way to back up data to Google Drive. Documents within Google Docs, Google Sheets, Google Slides, and anything else in Google Drive are all automatically saved on the server so they don't need to be backed up. Use the links... Read More
My iPad won’t turn on.
Added on Thu, Aug 1, 2013
Hold down both the Home button and the Sleep button at the same time for several seconds. When you see the Apple logo appear on the black screen let go of both buttons. Your iPad should boot up in a few seconds. If the iPad does not boot after a few... Read More
My iPad is doing weird things. Its not working right. What can I do to fix it?
Added on Thu, Aug 1, 2013
Perform a Reset on the iPad (different from just restarting). Hold down on both the Sleep and Home buttons at the same time for about 10-15 seconds (ignore the red slider button). Keep holding both buttons until the Apple Logo appears. When you see... Read More
How should we care for our district issued iPad(s)?
Added on Thu, Aug 1, 2013
The following tips will help you care for your district issued iPad. Never leave the iPad unsupervised, or in a parked car. Keep your device in the supplied iPad case or cover Avoid placing weight on the iPad. Never throw or slide an iPad. Keep... Read More
One of my iPad apps is frozen or doesn’t work.
Added on Thu, Aug 1, 2013
If you have an app that freezes or isn't working the way it should, try the following. Press and hold the Sleep/Wake button for a few seconds until you see the red slider button (don’t slide it). Let go of the Sleep/Wake button. Now press... Read More