Technology KnowledgeBase
Email Articles
How to use a Delegated Account in Outlook
Added on Mon, Apr 1, 2019
Many staff have additional Outlook accounts shared with them so they can check the email, see the calendars, and/or send email from the account. This may be a generic account for the job position such as cook, counselor, or attendance secretary or it... Read More
How To Edit Distribution Groups in Outlook on the Web
Added on Wed, Dec 26, 2018
How do I access shared or delegated email accounts?
Added on Fri, Mar 1, 2019
How to access shared email accounts from Outlook Web Access:   Open your Chrome Browser.   Go to and login with your district email account and district primary password.   1. Click on your name in the upper right hand corner. Then... Read More
Outlook on the web - Marking senders as "safe" so email no longer goes to the junk folder
Added on Wed, May 13, 2020
What are Outlook Add-Ins, how do they work, and will the District support me with them?
Added on Mon, Feb 4, 2019
Add-ins are tools built by third party developers to enhance your experience in Outlook (some free and some paid).  Add-ins may provide additional functionality that you're looking for, or may integrate another productivity tool that you use... Read More
I am receiving spam and junk messages in my e-mail. What can I do to stop them?
Added on Sun, Jun 28, 2009
With the move to Outlook, the District is now utilizing Microsoft’s email filtering tools.  These tools are as effective as our previous mail filter at catching malicious emails (like phishing or malware). It is no longer necessary for staff... Read More
How do I set up my NSD email on my iPhone or Android phone?
Added on Thu, Aug 30, 2018
While the Outlook webpage can be reached from any device with a web browser, there are many apps available on mobile devices that can allow users to view and manage their email. For District-Owned Devices iOS Your district-owned device will connect... Read More
How do I change my theme in Outlook?
Added on Mon, Feb 4, 2019
If you would like higher contrast or different colors in Outlook, you can do this by changing the theme.  Change your theme by following these quick steps: 1.  Select the Settings gear icon in the top right menu bar of your Outlook window. 2. ... Read More
How long will I have access to my district email after I am no longer a district employee?
Added on Fri, Jun 20, 2014
District email accounts are provided only for staff under current contract with Northshore School District (or reasonably expected to be under contract again next fall). If you are retiring, resigning, or otherwise ending employment with the district... Read More
How do I save email to take with me when I leave the District?
Added on Tue, May 8, 2018
Per Human Resources, District staff are not allowed to take their email messages with them when they end their employment with the District. Emails with student information would violate FERPA requirements. Others might also contain privileged... Read More
How Do I Turn Off Outlook Notifications?
Added on Tue, May 7, 2013
Notifications can be generated and blocked in several ways. In Outlook Notification settings are reached via the gear icon. Unchecking all the boxes will remove all notifications from Outlook. This is permanent until your check the boxes again. In... Read More
Why is there a "Caution" message at the beginning of some of the emails I’ve received?
Added on Tue, Jan 1, 2019
To support staff in identifying spam or malicious messages that are posing as NSD services, emails that originate outside of the district will automatically have a caution message applied to them. The caution message will look like this and will... Read More
How do I send email from a different email address that has been delegated to me?
Added on Tue, Jan 1, 2019
   To add a delegated sender (so you can send email from that address): Click "New" to start a new email message In the new message click on the "..." menu and select "Show From" to show the From field.   3. Control+click on your email address... Read More
How do I check spelling in an Outlook email?
Added on Thu, Jan 3, 2019
Outlook does not have a dedicated spell check feature.  Your computer's operating system will underline misspelled words in red (example pictured below). To view suggested spellings, control+click on the word and a pop up menu will appear. ... Read More
How do I change between Message and Conversation view in Outlook Web Access?
Added on Fri, Jan 4, 2019
Email is often displayed as individual messages or in threaded conversations. When a user displays their emails as messages, each individual email will appear in given folder. If conversation view is chosen, messages with the same subject are... Read More
How Do I Switch Between Reply and Reply All For My Default Send Type?
Added on Fri, Jan 4, 2019
By default, Outlook Web Access uses Reply All as its send type.  All users are urged to change their account's default reply setting to "Reply."  Please do this by following these short steps: 1. Click on any email in your inbox. 2. Click on... Read More
Can I use Apple Mail on my district issued Mac?
Added on Thu, Sep 17, 2009
Apple’s Mail application is available on staff Mac computers.  Since Outlook is the District’s supported email tool, limited support will be provided for users who wish to utilize Apple Mail.  Service Level Agreement: Technology staff... Read More
My email client at home doesn’t connect to the mail server any longer. How do I connect?
Added on Sat, Jun 27, 2009
The district does not provide support for email client software on personal computers. In order to access your email when you are not on your district computer, you should connect to: Login with your NSD email address and... Read More
How do I change the default reply setting in my email?
Added on Fri, Dec 21, 2018
In Outlook, the default setting for replying to emails is automatically set as "Reply all."  You can change this setting to "Reply" by following the steps here:  Microsoft Resource - Reply Settings in Outlook on the Web.  Choose the instructions... Read More
I manage a mailing list for our campus, and I forgot the password to login as the list moderator
Added on Thu, Jan 5, 2012
If you manage a list for your campus for distributing items such as school newsletters to parent or other groups and have forgotten your password, there's a webpage where you can request your password be sent to you. Open a browser and enter the... Read More
How can I view a list of who is in a g. group (distribution list)?
Added on Wed, Oct 12, 2011
In Outlook, viewing the members of a distribution list takes place in the Directory portion of the People window. It is not possible to expand a list in an email window to see its members. The Directory window is access in the following manner. Open... Read More
Common Problems with Email Addresses
Added on Sat, Dec 18, 2010
If you have an email message that won't send or get a response that an email was rejected, it could be that the address of one or more recipients was incorrect. The following are the most common problems: The address is mistyped Email addresses... Read More
Where are my deleted and sent messages in email?
Added on Mon, Nov 29, 2010
Outlook uses slightly different naming conventions for their folders than Zimbra. In Outlook, deleted messages are in the “Deleted Items” folder and sent messages are in the “Sent Items” folder. These folders are identical in function to the ... Read More
How do I check my district email from home or when I am away from the Northshore School District?
Added on Mon, Jun 29, 2009
With the district’s switch to Outlook, our email system is now Web-based. To access your email, you’ll need an internet connection, and you can do it from any computer. Go to and enter your email username and... Read More
What happened to the DRAFT email I created in Outlook?
Added on Mon, Apr 28, 2014
As soon as you click on + New Message and type anything at all into your new message (e.g. an email address in the To or CC field, a subject, or content in the message field) a draft copy of your message will be created in your Drafts folder, and it... Read More
I mistyped an email address, and now every time I start typing an address with a similar name, the bad address pops up in my address list. How do I get rid of it?
Added on Mon, Jun 29, 2009
Email software and webmail clients tend to keep a local cache of email addresses they have seen. When you type in an email address in a new email (or reply or forward) and it automatically shows you the emails it thinks you could be trying to type,... Read More
What do I do if email to me is getting blocked or rejected?
Added on Mon, Jun 29, 2009
BLOCKED EMAIL MESSAGES How To Report Blocked Email If work related email messages are being blocked, please fill out our Blocked Email Form ( We will need to know the address that the message from which the email was... Read More
My email isn’t working. It won’t send one or more messages.
Added on Wed, Jul 8, 2009
If you have never been able to send email messages, please see the following articles on how to set up your mail program for NSD email.  If you have been able to send messages recently and are suddenly having problems sending an email message(s),... Read More
Why was my email message rejected - BANNED contents?
Added on Tue, Aug 23, 2011
The district mail server does not allow some types of files to be included as attachments. This limitation targets files that are commonly used in virus or phishing attacks on computers, such as Windows scripts and command files, dynamic libraries,... Read More