First, try unplugging the keyboard from your computer and plugging it into a different USB port.
If the keyboard still doesn't respond, try another known-good keyboard on your computer. If the known-good keyboard works, then open a Web Help Desk work order ticket for a new keyboard.
If the known-good keyboard doesn't work either, try restarting the computer.
If that doesn't fix it, please open a Web Help Desk work order ticket to have your computer repaired or swapped out. Please be sure to include your computer barcode number.
Article ID: 114
Created On: Tue, Jun 30, 2009 at 2:30 PM
Last Updated On: Fri, Dec 27, 2013 at 12:37 PM
Authored by: Joe Yamada
Online URL: https://kb.nsd.org/article-114.html