NOTE: If you have one of the newer, touch sensitive ActivBoards, make sure that nothing "extra" is touching the board surface. Paper or other items taped to (including "stickies") or magnets will prevent the board from properly responding to ActivPens and finger touches.
Take the tip out of the ActivPen and flip it over. Put the tip back in the pen and try it on the ActivBoard again. If it still doesn't work, try a different known good ActivPen. If both pens don't work, your computer does not recognize that the ActivBoard is connected. Try the following:
If this doesn't fix it, please fill out a Web Help Desk work order ticket or call Technical Support at x6688.
See also: The flame light on my ActivBoard sometimes changes color. What do the colors mean?
Article ID: 35
Created On: Mon, Jun 29, 2009 at 1:16 PM
Last Updated On: Mon, Sep 14, 2015 at 10:01 AM
Authored by: Maija Stein
Online URL: https://kb.nsd.org/article-35.html