Email is often displayed as individual messages or in threaded conversations. When a user displays their emails as messages, each individual email will appear in given folder. If conversation view is chosen, messages with the same subject are threaded together and appear as entries on a single conversation. The choice between one view type or the other often comes down to personal preference.
In Outlook Web Access, a user can manipulate how messages are shown on a folder-by-folder basis. There is no global selection.
Article ID: 747
Created On: Fri, Jan 4, 2019 at 10:48 AM
Last Updated On: Tue, Apr 9, 2019 at 9:48 AM
Authored by: Peter Connors
Online URL: https://kb.nsd.org/article-747.html