Flash requesting update to load website (Mac)

For Mac users, Flash updates are available in Self Service ("How to Use Self Service"  KB #555 ).

Some websites may display a Flash update or other Flash message when no update is needed. For example, BoardMaker Online may display the update request, and the timecard.nsd.org (Kronos) website displays this screen when first loaded in Google Chrome: 


Click on the  Get Adobe Flash Player button.

Windows users:  Click on the Allow button in the pop up window and then the webpage will load. 

Mac Users: Click on the Allow button if the pop up displays. If the pop up does not display, or the window becomes blank, a setting needs to be changed in Google Chrome.  The setting is already configured by default for Windows computers.

Select Chrome --> Preferences from the menubar. 


Type Flash in the Search field. 



Click on Site Settings


Click on Flash  (you may need to scroll down to find it).


Click on the slider to enable Ask First.



Quit and then reopen Chrome to reflect the setting change. Reload the webpage. Click the Allow button if a Run Flash pop up appears. 

The page will load. 



Note: For some websites, you will need to click on the Get Adobe Flash Player button and then Allow each time the webpage loads. 





Article ID: 778
Created On: Fri, Nov 1, 2019 at 9:09 AM
Last Updated On: Fri, Feb 28, 2020 at 10:39 AM
Authored by: Maija Stein

Online URL: https://kb.nsd.org/article-778.html