How do I clear corrupt Google Chrome sync data?


Occasionally, Chromebook users will need to fix corrupt Chrome sync data. Here is how you can reset Chrome sync data.

NOTE: Please follow through the Essential Chromebook Troubleshooting Steps before resetting Chrome sync data.

  1. Log in to the Chrome browser on a Mac or PC as the student (not on a Chromebook).
  2. Go to https://www.google.com/settings/chrome/sync
  3. Scroll to the bottom and click “Reset sync”.
  4. Wait 5 minutes.
  5. Have the student sign in to a Chromebook and see if the sync data has been fixed.

If you have any issues, please open a Web Help Desk ticket and include the Chromebook barcode number and student ID number.



Article ID: 816
Created On: Wed, Dec 9, 2020 at 9:59 AM
Last Updated On: Wed, Dec 9, 2020 at 9:59 AM
Authored by: Joe Yamada

Online URL: https://kb.nsd.org/article-816.html