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  1. I have an ActivPanel. There’s no image on the panel and it displays the message "Out of Range" The display settings need to be set to 1024x768 at 60hz.  When the "Out of Range" message displays, the refresh rate is set too high for the ActivPanel to display properly.   To remedy the situation, connect the ActivPanel to both the ... Read More
  2. My Dock is missing. How can I find the Dock on my computer? Under the Apple Menu in the upper left corner of your screen, select Dock then Turn Hiding Off. If that option is not available, then select Position on Bottom instead. Dock, hiding, hidden, missing... Read More
  3. My computer is frozen. I’m getting the spinning beachball aka wheel of death. How can I force quit? The spinning beach ball means that a program is currently processing a task. Wait a few minutes to see if the task completes. If there is no response after a few minutes you can try a Force Quit (Note: When you do a Force Quit you will lose any uns... Read More
  4. Why does my computer ask me to enter my password when I ask it to "wake up" from sleep or from screen saver? This setting is intended to protect your computer from misuse by someone who is not authorized to do work on your computer. The NSD Technology Department does NOT recommend that you turn this feature off, as it may protect you from being the target o... Read More
  5. How do I set the mouse so that it will right click as the secondary menu? Click on the Apple Menu in the upper left corner of your screen. Select System Preferences. Click on  Mouse. You will see a picture of your mouse. Use the drop-down menu on the right side and select “Secondary Button”. Close out of System Pre... Read More
  6. How do I remove Adware / Malware from my Mac? What is adware? Adware is software that automatically displays or downloads advertising material (often unwanted) when a user is online. It usually is installed during installation process or after installing, on the screen or on the browser by insta... Read More
  7. How can I find the MAC address of my Mac or Windows computer? Every computer has a unique identifier on its network connection that is different from any other computing device on the Internet - this is its MAC address (Media Access Control - part of the network hardware layer in a computing device). The distri... Read More
  8. How do I rename a printer in printer list so that it is not just the IP address that shows? Go to the Apple Menu in the upper left corner of your screen and select System Preferences In the second row, select Print & Scan Highlight the printer that you would like to rename. On the right side of the window, click Options and Supplies Ne... Read More
  9. When I turn on my projector and look at my screen / activeboard it shows my desktop background only, but no icons. You will need to change your display settings to Turn On Mirroring. In the Menu Bar, click on the Display's icon (upper right corner of your screen) and select Turn On Mirroring. Your projected image will now "mirror" your Desktop. If the i... Read More
  10. When I move the mouse the whole screen moves around. Also everything seems zoomed in. Sounds like you have Apple's Accessibility feature, Zoom, enabled. You can toggle Zoom off using the keyboard shortcut Option-Command-8.  If that doesn't work, check the settings in the Accessibility Preference Pane: Click on the Apple M... Read More
  11. How can I set a program to launch automatically when I log on the computer? How do I stop a program from opening automatically when I log on? If you want a frequently used application, document, or other item to open automatically after you log in to Mac OS X, then you can make it a login item. Click on the Apple Menu in the upper left corner of your screen and choose System Preferences C... Read More
  12. Why is my projector not recognizing my computer? Error says: "No Input Detected". Try reseating (unplug and replug) the VGA cable (connected to your computer via the white "dongle") that goes from your computer to the faceplate. Unplug and replug at both the computer and at the wall jack. If your computer goes through your Docume... Read More
  13. Can I have my iTunes / iPod Touch / iPhone software updated to the latest version? Software updates can have unexpected effects on the operating system and standard applications like iTunes have to be thoroughly researched and tested to insure that they don't negatively impact other existing programs or systems used on the sta... Read More
  14. How do I change the picture wallpaper on my Desktop and screen saver settings on my Macintosh computer? Change the Desktop Wallpaper Click on the Apple Menu in the upper left corner of your screen and select System Preferences. In the top row, click on the Desktop & Screensaver button. On the Desktop tab, select the image you'd like to use as... Read More
  15. What are the F keys? Why don’t the volume and screen brightness keys work on my keyboard? By default, those keys are set to be "function" keys which requires you to press the fn key on your keyboard while pressing the desired function key (MacBook users, the fn key is in the lower left corner of your keyboard. Some iMac keyboards have ... Read More
  16. On this OS 10.9 computer, the display icon is not in the menu bar OR doesn’t have the option to turn on mirroring OR appears twice The system often will not show the Display icon in the menubar even when you have an external display connected (a problem since Mac OS X 10.8). If you are having that problem, you can use the Display Menu application instead, which is located in the... Read More
  17. How do I send email from a different email address that has been delegated to me?    To add a delegated sender (so you can send email from that address): Click "New" to start a new email message In the new message click on the "..." menu and select "Show From" to show the From field.   3. Control+click on your email address ... Read More
  18. How do I set up the Outlook mobile app with my district email on my phone? Below are instructions on how to set up the Outlook mobile app on your personal iPhone or Android phone. If you would rather use the native iPhone Mail and Calendar app instead of the Outlook app, please see KB Article 737. Set up the Outlook mobile ... Read More
  19. How do I check my Home Folder size and clear up space on my computer? NOTE: The average NSD Home Folder size is under 65GB on a district issued Apple computer.  You can check the size of your Home Folder by opening Self Service (in the Applications folder) and running the Home Folder Size policy. Instructions for usi... Read More
  20. Google Hangouts has no audio, the microphone isn’t working when I video chat, OR Google Talk is not working. If the camera or microphone are not working for Google Hangouts or Google Talk, those apps will need to be given permission to use those resources. The Sound Preference Pane in System Preferences may also need to be set to use the computer's int... Read More
  21. District Breaks: Tech Prep 2018 Please complete the following procedures to ensure district technology is shut down and stored appropriately during the upcoming break!  Certificated and admin Mac using staff: check that you have a recent backup. Shut down and unplug all computers... Read More
  22. How do I add or delete a printer on my Mac? Adding Printers From an Application From any open application, choose File -> Print as if you were going to print from within that application. Click on the pull-down at the top of the Print window and select Add Printer. Click on the IP tab. In... Read More
  23. The barrel (control) click on my ActivPen doesn’t work. There are two ways to disable or enable the barrel click (control click) on the ActivPen. Under the Apple in the Finder menubar, select System Preferences. Select the Activboard Preference Pane in the bottom row. Select the Activboard tab along the ... Read More
  24. How do I find out the IP address of a computer? If you are logged into the computer, click on the gray apple in the upper left corner of your computer screen and select System Preferences... from the drop down menu. Open the Network preference. In the sidebar, select Ethernet if you are connecte... Read More
  25. Spotlight search is not working. I am searching for a file that I know is on my computer but Spotlight can’t find it. After updating Mac computers to OS 10.11, the drive will need to be re-indexed to optimize searches. This should happen automatically after the update and can take up to 45 minutes to complete.   If Spotlight stops working, you can force Spotlight ... Read More
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